Position: PSR Support Representative (Part-Time)
Department: Front Desk
Location: Fresno (must be able to travel to Clovis & Selma)
Do you want to help people see better, look better, and feel better?
We are seeking internal applicants for the part-time position of Patient Services Support Representative to join the front desk team. This role serves as a liaison between patients, providers, and referring offices by greeting and assisting patients, answering phone calls, verifying insurance eligibility, updating patient information, collecting payments, scheduling appointments, processing referrals, and maintaining accurate patient records.
Qualified candidates would be expected to:
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Greet patients, visitors, vendors, and callers in a courteous, professional, and customer-focused manner
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Maintain effective communication with Scheduling Coordinators, Master Schedulers, providers, and other departments
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Answer and direct incoming calls in accordance with established telephone and quality assurance standards
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Intake patient requests for forms and medical records requests, directing them to the appropriate staff for completion
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Triage walk-in patients and schedule appointments as appropriate
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Process and coordinate patient referrals
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Cover both check-in and check-out functions
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Maintain accurate patient records and documentation within the practice management system
Required Knowledge/Skills/Abilities:
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Exceptional customer service and communication skills
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Ability to use or learn computer programs such as Microsoft Excel, internet, e-mail, and NextGen
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Ability to manage stress and remain composed in a fast-paced environment
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Bilingual in Spanish (preferred)
Education and Experience:
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High school diploma/GED
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Minimum of 2 years’ clerical or call center customer service experience in a medical setting
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Experience with NextGen (preferred)
Pay Range:
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$23.00 - $24.00 per hour depending on skills, experience, and education
How to apply:
If you are interested in applying for this position, please submit an internal application with a copy of your resume to HR@eyeqvc.com or submit in person to Madeleine Bell in HR. Thank you!
THIS POSITION WILL REMAIN OPEN FOR THREE BUSINESS DAYS